Online retail experience and customer satisfaction: The mediating role of last mile delivery

Research output: Chapter in Book/Report/Conference proceedingPaper in conference proceeding

Standard

Online retail experience and customer satisfaction: The mediating role of last mile delivery. / Vakulenko, Yulia; Shams, Poja; Hellström, Daniel; Hjort, Klas.

NRWC 2018 Conference Proccedings. 2018.

Research output: Chapter in Book/Report/Conference proceedingPaper in conference proceeding

Harvard

Vakulenko, Y, Shams, P, Hellström, D & Hjort, K 2018, Online retail experience and customer satisfaction: The mediating role of last mile delivery. in NRWC 2018 Conference Proccedings. 6th NRWC Conference, Reykjavik, Iceland, 2018/11/07.

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MLA

Vancouver

Author

RIS

TY - GEN

T1 - Online retail experience and customer satisfaction: The mediating role of last mile delivery

AU - Vakulenko, Yulia

AU - Shams, Poja

AU - Hellström, Daniel

AU - Hjort, Klas

PY - 2018

Y1 - 2018

KW - Customer satisfaction

KW - Last mile delivery

M3 - Paper in conference proceeding

BT - NRWC 2018 Conference Proccedings

ER -