Passive versus active operator work in automated process control - a job design case study in a control center

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Passive versus active operator work in automated process control - a job design case study in a control center. / Persson, Anders; Wanek, Birgitta; Johansson, Anja.

In: Applied Ergonomics, Vol. 32, No. 5, 2001, p. 441-451.

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TY - JOUR

T1 - Passive versus active operator work in automated process control - a job design case study in a control center

AU - Persson, Anders

AU - Wanek, Birgitta

AU - Johansson, Anja

PY - 2001

Y1 - 2001

N2 - Methods of avoiding common problems associated with operator work in automated process control, such as understimulation and difficulties in achieving and maintaining necessary skills and competence, are addressed in this paper. The source of these problems is deduced here to be that monitoring tasks are a predominant part of the job. This case study shows how work in a highly automated process can be designed not only to avoid the traditional problems, but also provide a stimulating job within a good work situation at the same time as fulfilling efficiency demands. A new definition of active/passive operator jobs is made which is based on categorisation of the types of work tasks that make up the job. The definition gives an explanation of how different designs of operator jobs result in more or less active/passive work situations.

AB - Methods of avoiding common problems associated with operator work in automated process control, such as understimulation and difficulties in achieving and maintaining necessary skills and competence, are addressed in this paper. The source of these problems is deduced here to be that monitoring tasks are a predominant part of the job. This case study shows how work in a highly automated process can be designed not only to avoid the traditional problems, but also provide a stimulating job within a good work situation at the same time as fulfilling efficiency demands. A new definition of active/passive operator jobs is made which is based on categorisation of the types of work tasks that make up the job. The definition gives an explanation of how different designs of operator jobs result in more or less active/passive work situations.

KW - Job desing

KW - Process operator

KW - Uneventful monotony

KW - Psychosocial work environment

U2 - 10.1016/S0003-6870(01)00022-9

DO - 10.1016/S0003-6870(01)00022-9

M3 - Article

VL - 32

SP - 441

EP - 451

JO - Applied Ergonomics

JF - Applied Ergonomics

SN - 1872-9126

IS - 5

ER -