Risk Parameters in Integrated Products and Service Offerings - A Swedish Aerospace Industry Example

Research output: Chapter in Book/Report/Conference proceedingPaper in conference proceeding


The development towards total offers; integrated product and
service offers, is a trend in industry, particularly in business to
business relations. This strive towards more extended offers can
be noticed in a wide range of companies from different branches,
and it has important implications on management. Today there is
no established method available to handle the extended risks
associated with this type of business. This study constitutes a part
of an ongoing research project and will be part of the basis for a
model to evaluate the outcome of total offers regarding
maintenance in the aircraft industry. The paper presents a case
study performed at Volvo Aero Corporation, a Swedish aerospace
company. The case study explores the importance of logistics and
pinpoints the sources of risk in total offers regarding aircraft engine
maintenance. Focus is on the sources of risk associated with
logistics. The study is a multiple-case case study, and it is
performed using multiple sources of evidence, such as is
interviews, archival studies and observations, in order to be
supported by triangulation for verification. The result from the case
study gives an increased knowledge regarding the parameters
affecting the risk, and facilitates the creation of win-win
relationships within this industry.


  • Jenny Svanberg
Research areas and keywords

Subject classification (UKÄ) – MANDATORY

  • Other Mechanical Engineering
Original languageEnglish
Title of host publication[Host publication title missing]
Publication statusPublished - 2002
Publication categoryResearch
Event14th Annual NOFOMA Conference, 2002 - Trondheim, Trondheim, Norway
Duration: 2002 Jun 132002 Jun 14


Conference14th Annual NOFOMA Conference, 2002