Social identity and the problem of loyalty in knowledge-intensive companies

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Abstract

This paper treats the significance of organization-based social identity for loyalty versus exit reactions with special reference to knowledge-intensive companies. The centrality of network relations and close contact with clients in combination with the sometimes drastic consequences of knowledge workers defecting in many knowledge-intensive companies makes social identification and loyalty crucial themes for management. The paper discusses different kinds of and modes of accomplishing loyalty and also addresses post-exit management, how companies may deal with employees that have left the company.

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Subject classification (UKÄ) – MANDATORY

  • Business Administration
Original languageEnglish
Pages (from-to)1101-1123
JournalJournal of Management Studies
Volume37
Issue number8
Publication statusPublished - 2000
Publication categoryResearch
Peer-reviewedYes