Stakeholder’ perception of product messages

Research output: Working paper

Abstract

Designers create messages that are encoded in the products’ design and consumers perceive
the products in an environment. Hence the product can be seen as a communication media between
the designer and different product stakeholders. The stakeholder’s response to the designer’s intent
embodied in the product design falls into three categories: cognitive, affective and behavioural. In
some cases, it is important to have an understanding of stakeholder response to product design. This
paper presents theories, approaches and methods for the understanding of stakeholder response to
designer intent embodied in product design and discusses them in relation to the extent to which they
are usable in a design project. The possible use and appropriateness of the theories and methods are
exemplified by the authors’ ongoing research projects. Since the perception of a product form is
subjective, there can be differences between designers’ and stakeholders’ responses to product
design. Therefore, in some cases, it is important to make designer intent and stakeholder response
explicit and to analyse the discrepancies. Using different approaches and methods to understand
stakeholder response can be used to improve a product design and for guiding the stakeholders’
choices of products to purchase.

Details

Authors
Organisations
Research areas and keywords

Subject classification (UKÄ) – MANDATORY

  • Production Engineering, Human Work Science and Ergonomics

Keywords

  • designer intent, aesthetic impression, semantic interpretation, stakeholders’ cognitive response, symbolic association
Original languageEnglish
PublisherNordcode 6th seminar “design semantics in use”, Helsinki, Finland
Publication statusPublished - 2007
Publication categoryResearch