The evolution and convergence of total quality management and management theories

Research output: Contribution to journalArticle

Abstract

This study compares the historical evolution of Total Quality Management (TQM) to eight well-known management theories to investigate whether there are affinities between TQM and the selected management theories. The study uses the core values and components of the EFQM Excellence Model as the framework for the analysis which reveals that most of the ingredients in the selected management theories have been incorporated in the EFQM Excellence Model (74% of their core values and 75% of their components). These findings coincide with research done by Dahlgaard-Park [(2008). Reviewing the European excellence model from a management control view. The TQM Journal, 20(2), 98–119] which concluded that six analysed management control theories had been more or less incorporated into the EFQM excellence model. The analyses also find that the core values/ principles ‘adding value for customers’, ‘creating a sustainable future,’ and ‘harnessing creativity and innovation,’ all crucial to TQM, were not fully incorporated into the management theories analysed. In line with the findings in Dahlgaard-Park [(2008). Reviewing the European excellence model from a management control view. The TQM Journal, 20(2), 98–119], the authors conclude that TQM should be considered as an evolving management theory which continuously adopt and adapt the changes of stakeholders as well as changing premises and requirements of environments. The research shows that the TQM framework not only embraces most critical components which are identified in other major management theories but also incorporated some emerging managerial aspects that are becoming increasingly important.

Details

Authors
Organisations
External organisations
  • Yuan Ze University
Research areas and keywords

Subject classification (UKÄ) – MANDATORY

  • Business Administration

Keywords

  • EFQM Excellence Model, management history, management paradigm, management theory, Total Quality Management (TQM)
Original languageEnglish
Pages (from-to)1108-1128
JournalTotal Quality Management and Business Excellence
Volume29
Issue number43353
Early online date2018 Jun 15
Publication statusPublished - 2018 Jul 29
Publication categoryResearch
Peer-reviewedYes