A Quality Scorecard for the era of Industry 4.0

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A Quality Scorecard for the era of Industry 4.0. / Shin, Wan Seon; Dahlgaard, Jens J.; Dahlgaard-Park, Su Mi; Kim, Min Gyu.

I: Total Quality Management and Business Excellence, Vol. 29, Nr. 9-10, 29.07.2018, s. 959-976.

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Shin, Wan Seon ; Dahlgaard, Jens J. ; Dahlgaard-Park, Su Mi ; Kim, Min Gyu. / A Quality Scorecard for the era of Industry 4.0. I: Total Quality Management and Business Excellence. 2018 ; Vol. 29, Nr. 9-10. s. 959-976.

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TY - JOUR

T1 - A Quality Scorecard for the era of Industry 4.0

AU - Shin, Wan Seon

AU - Dahlgaard, Jens J.

AU - Dahlgaard-Park, Su Mi

AU - Kim, Min Gyu

PY - 2018/7/29

Y1 - 2018/7/29

N2 - A Quality Scorecard (QSC) performance measurement model is proposed to evaluate the quality aspects of an organization in Industry 4.0. To design a QSC for the ‘Fourth Industrial Revolution’, we examined existing measures regarding costs of quality items. The measurement system was refined by simplifying duplicate measures and incorporating quality elements considered in recent international standard revisions. This paper explains the QSC system and its practical use. Two key results were obtained. First, the QSC measures were reduced from a total of 139 potential measures to 15, 30, and 60 for simple, general, and detailed models, respectively. Second, a so-called QSC wheel, a virtual tool to assess weaknesses in existing performance measurement systems, was developed. The QSC wheel may effectively be used in analysing existing performance measurement systems, and may also be applied to evaluate qualitative performance levels in Industry 4.0.

AB - A Quality Scorecard (QSC) performance measurement model is proposed to evaluate the quality aspects of an organization in Industry 4.0. To design a QSC for the ‘Fourth Industrial Revolution’, we examined existing measures regarding costs of quality items. The measurement system was refined by simplifying duplicate measures and incorporating quality elements considered in recent international standard revisions. This paper explains the QSC system and its practical use. Two key results were obtained. First, the QSC measures were reduced from a total of 139 potential measures to 15, 30, and 60 for simple, general, and detailed models, respectively. Second, a so-called QSC wheel, a virtual tool to assess weaknesses in existing performance measurement systems, was developed. The QSC wheel may effectively be used in analysing existing performance measurement systems, and may also be applied to evaluate qualitative performance levels in Industry 4.0.

KW - cost of quality

KW - Industry 4.0

KW - QSC

KW - qualitative performance measures

KW - Quality Scorecard

U2 - 10.1080/14783363.2018.1486536

DO - 10.1080/14783363.2018.1486536

M3 - Article

AN - SCOPUS:85050796466

VL - 29

SP - 959

EP - 976

JO - Total Quality Management and Business Excellence

JF - Total Quality Management and Business Excellence

SN - 1478-3363

IS - 9-10

ER -