Contextual Awareness on Organizational Crises: National Contexts and Crisis Attribution

Forskningsoutput: TidskriftsbidragArtikel i vetenskaplig tidskrift


This study examines the influences of national contexts on crisis attribution to address the recent appeal for a more contextually sensitive perspective in crisis communication research. Specifically, this study revisits the Situational Crisis Communication Theory (SCCT) in the Chinese context by taking an online discussion on Weibo about a high-profile homicide in a McDonald’s restaurant as the case. Built on the framing theory and categorization of national contexts, an inductive framing analysis of 100 top forwarded posts demonstrates a complex negotiation process of context-embedded frames and its significant impacts on crisis attribution. The model of SCCT is then refined by integrating national contexts into the concept of “modifier.” Implications for both theory and practice are also discussed.


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Ämnesklassifikation (UKÄ) – OBLIGATORISK

  • Kommunikationsvetenskap


Antal sidor19
TidskriftPublic Relations Inquiry
Utgåva nummer1
Tidigt onlinedatum2019 jul 4
StatusPublished - 2020
Peer review utfördJa

Relaterad forskningsoutput

Hui Zhao, 2020 maj 15, Lund University. 107 s.

Forskningsoutput: AvhandlingDoktorsavhandling (sammanläggning)

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