Digitalization and in-store service encounters: Challenges and changes for frontline employees

Forskningsoutput: KonferensbidragKonferensabstract

Bibtex

@conference{1773f844ccec4872b950054594163b72,
title = "Digitalization and in-store service encounters: Challenges and changes for frontline employees",
author = "Kristina B{\"a}ckstr{\"o}m and Ulf Johansson",
year = "2019",
language = "svenska",
note = "25th Nordic Academy of Management (NFF) Conference ; Conference date: 22-08-2019 Through 24-08-2019",

}