Digitalization and in-store service encounters: Challenges and changes for frontline employees

Forskningsoutput: KonferensbidragKonferensabstract

Standard

Digitalization and in-store service encounters: Challenges and changes for frontline employees. / Bäckström, Kristina; Johansson, Ulf.

2019. Abstract från 25th Nordic Academy of Management (NFF) Conference, Vaasa, Finland.

Forskningsoutput: KonferensbidragKonferensabstract

Harvard

Bäckström, K & Johansson, U 2019, 'Digitalization and in-store service encounters: Challenges and changes for frontline employees' 25th Nordic Academy of Management (NFF) Conference, Vaasa, Finland, 2019/08/22 - 2019/08/24, .

APA

Bäckström, K., & Johansson, U. (2019). Digitalization and in-store service encounters: Challenges and changes for frontline employees. Abstract från 25th Nordic Academy of Management (NFF) Conference, Vaasa, Finland.

CBE

Bäckström K, Johansson U. 2019. Digitalization and in-store service encounters: Challenges and changes for frontline employees. Abstract från 25th Nordic Academy of Management (NFF) Conference, Vaasa, Finland.

MLA

Vancouver

Bäckström K, Johansson U. Digitalization and in-store service encounters: Challenges and changes for frontline employees. 2019. Abstract från 25th Nordic Academy of Management (NFF) Conference, Vaasa, Finland.

Author

Bäckström, Kristina ; Johansson, Ulf. / Digitalization and in-store service encounters: Challenges and changes for frontline employees. Abstract från 25th Nordic Academy of Management (NFF) Conference, Vaasa, Finland.

RIS

TY - CONF

T1 - Digitalization and in-store service encounters: Challenges and changes for frontline employees

AU - Bäckström, Kristina

AU - Johansson, Ulf

PY - 2019

Y1 - 2019

M3 - Konferensabstract

ER -