Health-care quality and information failure: Evidence from Nigeria

Forskningsoutput: TidskriftsbidragArtikel i vetenskaplig tidskrift

Abstract

Low-quality health services are a problem across low- and middle-income countries. Information failure may contribute, as patients may have insufficient knowledge to discern the quality of health services. That decreases the likelihood that patients will sort into higher quality facilities, increasing demand for better health services. This paper presents results from a health survey in Nigeria to investigate whether patients can evaluate health service quality effectively. Specifically, this paper demonstrates that although more than 90% of patients agree with any positive statement about the quality of their local health services, satisfaction is significantly associated with the diagnostic ability of health workers at the facility. Satisfaction is not associated with more superficial characteristics such as infrastructure quality or prescriptions of medicines. This suggests that patients may have sufficient information to discern some of the most important elements of quality, but that alternative measures are crucial for gauging the overall quality of care.

Detaljer

Författare
Enheter & grupper
Externa organisationer
  • World Bank (WB)
Forskningsområden

Ämnesklassifikation (UKÄ) – OBLIGATORISK

  • Hälso- och sjukvårdsorganisation, hälsopolitik och hälsoekonomi

Nyckelord

Originalspråkengelska
Sidor (från-till)e90-e93
TidskriftHealth Economics (United Kingdom)
Volym27
Utgivningsnummer3
StatusPublished - 2018 mar 1
PublikationskategoriForskning
Peer review utfördJa

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