Non-voluntary service interaction from a service logic perspective: children and value co-creation

Forskningsoutput: TidskriftsbidragArtikel i vetenskaplig tidskrift

Bibtex

@article{5e5a6e9028f74b50a62254666ef183b6,
title = "Non-voluntary service interaction from a service logic perspective: children and value co-creation",
abstract = "Public sector services are complex in relation to many private sector services. For example, public sector services contain non-voluntary service interaction. This area of practice has not been extensively researched to date. In this article, we explore and discuss service interaction in public non-voluntary services targeting children, in order to understand what elements go into value co-creation. We use a conceptual model of value co-creation in service developed by Christian Gr{\"o}nroos, and propose elaborations of the model to better reflect the complexities of public sector services.",
keywords = "co-creation, non-voluntary services, public services, service interaction, Service logic",
author = "Katja Lindqvist and Ulrika Westrup",
year = "2020",
doi = "10.1080/14719037.2019.1648698",
language = "English",
volume = "22",
pages = "1781--1798",
journal = "Public Management Review",
issn = "1471-9037",
publisher = "Taylor & Francis",
number = "12",

}