Offshore outsourcing: An IT-manager perspective on cultural differences

Forskningsoutput: Kapitel i bok/rapport/Conference proceedingKonferenspaper i proceeding

Abstract

— Cultural difference is a term often used when discussing problems in offshoring and offshore outsourcing, but only a few authors discuss solutions to bridge pointed out cultural gaps. In this paper earlier research is compared with an IT-manager perspective on experienced cultural differences. Cultural differences were found to include multiple dimensions: cultural distances, cognitive distances, language differences, time differences, individualism/collectivism, power distance, and activity/passivity. An in-depth interview with an IT-manager on a global company was conducted. From the interview, several cultural differences emerged. These differences also produce problems, identified both in earlier literature and in collected data. The common denominator among identified problems was a lack of communication in the offshore projects. The lack of communication can be explained by a high cultural distance which causes a negative impact on projects. To improve communication, clear communication structures and routines should be implemented. To bridge cultural gaps it is important to increase both parties understanding of the other’s culture.

Detaljer

Författare
Enheter & grupper
Externa organisationer
  • Lund University
Forskningsområden

Ämnesklassifikation (UKÄ) – OBLIGATORISK

  • Företagsekonomi

Nyckelord

Originalspråkengelska
Titel på värdpublikationJoint Proceedings of the BIR 2019 Workshops and Doctoral Consortium co-located with 18th International Conference on Perspectives in Business Informatics Research (BIR 2019)
FörlagCEUR
Sidor140-152
Antal sidor13
Volym2443
StatusPublished - 2019
PublikationskategoriForskning
Peer review utfördJa
Evenemang2019 Joint International Conference on Perspectives in Business Informatics Research Workshops and Doctoral Consortium, BIR-WS 2019 - Katowice, Polen
Varaktighet: 2019 sep 232019 sep 25

Publikationsserier

NamnCEUR Workshop Proceedings
FörlagCEUR Workshop Proceedings
ISSN (tryckt)1613-0073

Konferens

Konferens2019 Joint International Conference on Perspectives in Business Informatics Research Workshops and Doctoral Consortium, BIR-WS 2019
LandPolen
OrtKatowice
Period2019/09/232019/09/25