On the value of mobile business intelligence: An affordance approach

Forskningsoutput: KonferensbidragKonferenspaper, ej i proceeding/ej förlagsutgivet

Abstract

Mobile BI (m-BI) is an extension of BI delivered on mobile devices such as smartphones and tablets. Even though proponents of m-BI are highlighting its capabilities and outcomes, still its value-generating potential in organizations is surrounded by ambiguity. Given this uncertainty, we use an affordance approach to explore the action possibilities and benefits arising from the interaction of m-BI and users. We conduct a case study in a retail organization where m-BI has been in use for more than four years. Three affordances - cursory scanning, aligning distributed intelligence in real time and real-time performance tracking - are explored in detail based on their constitutive elements, namely, technological capabilities, user intention and key differences with its closest technological rival. Each affordance is further theorized in relation to the decision making process. The affordances primarily support the intelligence and the review phase of decision-making; the design phase is minimally supported, while the choice phase is not supported. Moreover, we note the performative nature of affordances, highlighting the behavioural expectations and practices they produced.

Detaljer

Författare
Enheter & grupper
Externa organisationer
  • Southern Methodist University
Forskningsområden

Ämnesklassifikation (UKÄ) – OBLIGATORISK

  • Systemvetenskap, informationssystem och informatik med samhällsvetenskaplig inriktning
  • Människa-datorinteraktion (interaktionsdesign)

Nyckelord

Originalspråkengelska
StatusPublished - 2018 jan 1
PublikationskategoriForskning
Peer review utfördJa
Evenemang26th European Conference on Information Systems, ECIS 2018 - Portsmouth, Storbritannien
Varaktighet: 2018 jun 232018 jun 28

Konferens

Konferens26th European Conference on Information Systems, ECIS 2018
LandStorbritannien
OrtPortsmouth
Period2018/06/232018/06/28