Perceived Barriers to Decision Quality in Three Swedish Public Authorities

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Perceived Barriers to Decision Quality in Three Swedish Public Authorities. / Salo, Ilkka; Allwood, Carl Martin.

I: International Journal of Public Administration, 19.03.2020.

Forskningsoutput: TidskriftsbidragArtikel i vetenskaplig tidskrift

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TY - JOUR

T1 - Perceived Barriers to Decision Quality in Three Swedish Public Authorities

AU - Salo, Ilkka

AU - Allwood, Carl Martin

PY - 2020/3/19

Y1 - 2020/3/19

N2 - Barriers to decision quality were reported by 473 administrative officers and investigators in three Swedish national public authorities: the Tax Agency, Social Insurance Agency, and Police Authority. In line with previous research, we assumed that limited possibilities to plan one’s work would hinder decision quality. Both disruption of workflow and high workload were reported to inhibit work planning, especially by police and social insurance workers. Moreover, time available (especially for tax and social insurance workers) and other actors involved in decision processes (especially for police and social insurance workers) were reported to inhibit decision quality. Differences between the organizations relate to organizational regulations, stipulated workload/time frames, distribution of responsibilities between actors, and urgent unplanned situations.

AB - Barriers to decision quality were reported by 473 administrative officers and investigators in three Swedish national public authorities: the Tax Agency, Social Insurance Agency, and Police Authority. In line with previous research, we assumed that limited possibilities to plan one’s work would hinder decision quality. Both disruption of workflow and high workload were reported to inhibit work planning, especially by police and social insurance workers. Moreover, time available (especially for tax and social insurance workers) and other actors involved in decision processes (especially for police and social insurance workers) were reported to inhibit decision quality. Differences between the organizations relate to organizational regulations, stipulated workload/time frames, distribution of responsibilities between actors, and urgent unplanned situations.

KW - Barriers

KW - decision quality

KW - decisions for others

KW - organizations

KW - work planning

UR - http://www.scopus.com/inward/record.url?scp=85082862126&partnerID=8YFLogxK

U2 - 10.1080/01900692.2020.1737445

DO - 10.1080/01900692.2020.1737445

M3 - Article

AN - SCOPUS:85082862126

JO - International Journal of Public Administration

JF - International Journal of Public Administration

SN - 0190-0692

ER -