The evolution and convergence of total quality management and management theories

Forskningsoutput: TidskriftsbidragArtikel i vetenskaplig tidskrift

Abstract

This study compares the historical evolution of Total Quality Management (TQM) to eight well-known management theories to investigate whether there are affinities between TQM and the selected management theories. The study uses the core values and components of the EFQM Excellence Model as the framework for the analysis which reveals that most of the ingredients in the selected management theories have been incorporated in the EFQM Excellence Model (74% of their core values and 75% of their components). These findings coincide with research done by Dahlgaard-Park [(2008). Reviewing the European excellence model from a management control view. The TQM Journal, 20(2), 98–119] which concluded that six analysed management control theories had been more or less incorporated into the EFQM excellence model. The analyses also find that the core values/ principles ‘adding value for customers’, ‘creating a sustainable future,’ and ‘harnessing creativity and innovation,’ all crucial to TQM, were not fully incorporated into the management theories analysed. In line with the findings in Dahlgaard-Park [(2008). Reviewing the European excellence model from a management control view. The TQM Journal, 20(2), 98–119], the authors conclude that TQM should be considered as an evolving management theory which continuously adopt and adapt the changes of stakeholders as well as changing premises and requirements of environments. The research shows that the TQM framework not only embraces most critical components which are identified in other major management theories but also incorporated some emerging managerial aspects that are becoming increasingly important.

Detaljer

Författare
Enheter & grupper
Externa organisationer
  • Yuan Ze University
Forskningsområden

Ämnesklassifikation (UKÄ) – OBLIGATORISK

  • Företagsekonomi

Nyckelord

Originalspråkengelska
Sidor (från-till)1108-1128
TidskriftTotal Quality Management and Business Excellence
Volym29
Utgåva nummer43353
Tidigt onlinedatum2018 jun 15
StatusPublished - 2018 jul 29
PublikationskategoriForskning
Peer review utfördJa