The evolution and convergence of total quality management and management theories

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The evolution and convergence of total quality management and management theories. / Dahlgaard-Park, Su Mi; Reyes, Lidia; Chen, Chi Kuang.

I: Total Quality Management and Business Excellence, Vol. 29, Nr. 43353, 29.07.2018, s. 1108-1128.

Forskningsoutput: TidskriftsbidragArtikel i vetenskaplig tidskrift

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TY - JOUR

T1 - The evolution and convergence of total quality management and management theories

AU - Dahlgaard-Park, Su Mi

AU - Reyes, Lidia

AU - Chen, Chi Kuang

PY - 2018/7/29

Y1 - 2018/7/29

N2 - This study compares the historical evolution of Total Quality Management (TQM) to eight well-known management theories to investigate whether there are affinities between TQM and the selected management theories. The study uses the core values and components of the EFQM Excellence Model as the framework for the analysis which reveals that most of the ingredients in the selected management theories have been incorporated in the EFQM Excellence Model (74% of their core values and 75% of their components). These findings coincide with research done by Dahlgaard-Park [(2008). Reviewing the European excellence model from a management control view. The TQM Journal, 20(2), 98–119] which concluded that six analysed management control theories had been more or less incorporated into the EFQM excellence model. The analyses also find that the core values/ principles ‘adding value for customers’, ‘creating a sustainable future,’ and ‘harnessing creativity and innovation,’ all crucial to TQM, were not fully incorporated into the management theories analysed. In line with the findings in Dahlgaard-Park [(2008). Reviewing the European excellence model from a management control view. The TQM Journal, 20(2), 98–119], the authors conclude that TQM should be considered as an evolving management theory which continuously adopt and adapt the changes of stakeholders as well as changing premises and requirements of environments. The research shows that the TQM framework not only embraces most critical components which are identified in other major management theories but also incorporated some emerging managerial aspects that are becoming increasingly important.

AB - This study compares the historical evolution of Total Quality Management (TQM) to eight well-known management theories to investigate whether there are affinities between TQM and the selected management theories. The study uses the core values and components of the EFQM Excellence Model as the framework for the analysis which reveals that most of the ingredients in the selected management theories have been incorporated in the EFQM Excellence Model (74% of their core values and 75% of their components). These findings coincide with research done by Dahlgaard-Park [(2008). Reviewing the European excellence model from a management control view. The TQM Journal, 20(2), 98–119] which concluded that six analysed management control theories had been more or less incorporated into the EFQM excellence model. The analyses also find that the core values/ principles ‘adding value for customers’, ‘creating a sustainable future,’ and ‘harnessing creativity and innovation,’ all crucial to TQM, were not fully incorporated into the management theories analysed. In line with the findings in Dahlgaard-Park [(2008). Reviewing the European excellence model from a management control view. The TQM Journal, 20(2), 98–119], the authors conclude that TQM should be considered as an evolving management theory which continuously adopt and adapt the changes of stakeholders as well as changing premises and requirements of environments. The research shows that the TQM framework not only embraces most critical components which are identified in other major management theories but also incorporated some emerging managerial aspects that are becoming increasingly important.

KW - EFQM Excellence Model

KW - management history

KW - management paradigm

KW - management theory

KW - Total Quality Management (TQM)

UR - http://www.scopus.com/inward/record.url?scp=85048578495&partnerID=8YFLogxK

U2 - 10.1080/14783363.2018.1486556

DO - 10.1080/14783363.2018.1486556

M3 - Article

VL - 29

SP - 1108

EP - 1128

JO - Total Quality Management and Business Excellence

JF - Total Quality Management and Business Excellence

SN - 1478-3363

IS - 43353

ER -