The illusion of routine as an indicator for job automation with artificial intelligence

Forskningsoutput: Kapitel i bok/rapport/Conference proceedingKonferenspaper i proceeding

Abstract

The resurgence of artificial intelligence (AI) has empowered organizations to concentrate their research efforts on enhancing decision-making and automation capabilities. This is being pursued with the goal of increasing productivity, whilst reducing costs. With this, it is perceived that the jobs within these organizations that are considered subject to ‘routine’, or repetitive and mundane tasks, are more likely to be automatable. However, it may be recognised that these jobs are more than a simple set of routine tasks. This study aims to address the concept of routineness from the perspective of the job occupants themselves. The findings reveal that jobs which are considered routine from an organizational perspective, realistically require a degree of human intervention. This suggests that the fear of mass unemployment at the hands of AI may be an unrealistic notion. Rather, the introduction of AI into jobs paves the way for collaborative methods of working which could augment current jobs and create new jobs. Furthermore, this paper accentuates that the acceptance of AI by stakeholders requires an alignment of the technology with their own unique contextual needs.

Detaljer

Författare
  • Jason Bissessur
  • Farzad Arabikhan
  • Peter Bednar
Enheter & grupper
Externa organisationer
  • University of Portsmouth
Forskningsområden

Ämnesklassifikation (UKÄ) – OBLIGATORISK

  • Biblioteks- och informationsvetenskap

Nyckelord

Originalspråkengelska
Titel på värdpublikationExploring Digital Ecosystems
Undertitel på gästpublikationOrganizational and Human Challenges
RedaktörerAlessandra Lazazzara, Francesca Ricciardi, Stefano Za
FörlagSpringer
Sidor407-416
Antal sidor10
Volym33
ISBN (tryckt)9783030236649
StatusPublished - 2020 jan 1
PublikationskategoriForskning
Peer review utfördJa
Evenemang15th Conference of the Italian chapter of Association for Information Systems, AIS 2018 - Pavia, Italien
Varaktighet: 2018 okt 122018 okt 13

Publikationsserier

NamnLecture Notes in Information Systems and Organisation (LNISO)
FörlagSpringer Nature Switzerland AG
Volym33
ISSN (tryckt)2195-4968
ISSN (elektroniskt)2195-4976

Konferens

Konferens15th Conference of the Italian chapter of Association for Information Systems, AIS 2018
LandItalien
OrtPavia
Period2018/10/122018/10/13