Understanding the value of reputation systems in enterprise social media (ESM) - The impact on ESM engagement behaviors

Forskningsoutput: Kapitel i bok/rapport/Conference proceedingKonferenspaper i proceeding

Abstract

Enterprise Social Media (ESM) platforms have been gaining popularity in organizations in recent years. Despite the perceived value of these platforms, many ESM projects fail in their first six months because of the lack of employee engagement. Reputation systems, which track user behaviors within the ESM and assign the user a reputation score based upon a points system designated by the organization, have shown promise as a catalyst for greater employee engagement. This RIP seeks to understand the impact of the reputation systems on users' ESM engagement behaviors. More specifically, on the user side, we examine: How do employees' beliefs about online reputation in the reputation leaderboard influence employees' ESM engagement behaviors? On the artifact side, we investigate: How does the design of reputation systems influence employees' ESM engagement behaviors? We present the motivations, theoretical basis and research model, and the intended research design for the study.

Detaljer

Författare
  • Dorothy E. Leidner
  • John F. Tripp
  • Sixuan Zhang
Enheter & grupper
Externa organisationer
  • Baylor University
Forskningsområden

Ämnesklassifikation (UKÄ) – OBLIGATORISK

  • Systemvetenskap, informationssystem och informatik med samhällsvetenskaplig inriktning

Nyckelord

Originalspråkengelska
Titel på värdpublikation2016 International Conference on Information Systems, ICIS 2016
FörlagAssociation for Information Systems
ISBN (elektroniskt)9780996683135
StatusPublished - 2016
PublikationskategoriForskning
Peer review utfördJa
EvenemangInternational Conference on Information Systems - Convention Centre Dublin, Dublin, Irland
Varaktighet: 2016 dec 112016 dec 14

Konferens

KonferensInternational Conference on Information Systems
Förkortad titelICIS 2016
LandIrland
OrtDublin
Period2016/12/112016/12/14