@article{a59ffd3a16ce4d6eaef4783ec13731b5,
title = "Conceptions and norms about directness in service relations: domestic workers and customers",
keywords = "directness, directives, customer education, worker-customer interaction, power asymmetries, domestic work, service relations, sociology, semi-structured interviews, qualitative methods, domestic workers, Sweden",
author = "Vesa Lepp{\"a}nen",
year = "2014",
doi = "10.1504/IJQRS.2014.065786",
language = "English",
volume = "1",
pages = "292--304",
journal = "International Journal of Qualitative Research in Services",
issn = "2051-0500",
publisher = "Inderscience Publishers",
number = "4",
}