Distrust and Suspicion on peer-to-peer platforms: How platform's affordances foster vulnerabilities of its users

Aurimas Pumputis

doi:10.4995/QUIS17.2022.15169

Distrust and Suspicion on peer-to-peer platforms: How platform's affordances foster vulnerabilities of its users

Aurimas Pumputis

Institutionen för tjänstevetenskap

Forskningsoutput: Kapitel i bok/rapport/Conference proceeding › Konferenspaper i proceeding › Peer review

Sammanfattning

This study investigates building of trust between service providers and consumers on peer-to-peer tourist accommodation platforms by focusing on their affordances. Trust is necessary for peer-to-peer exchanges to happen. Platforms, as technological intermediaries afford specific actions that can result in trust, for example mutual consumer-provider reviews. Use of the same measures may imply suspicion towards the users’ misconduct. A qualitative research design is used to analyze how trust or distrust develops between users of Airbnb platform as its affordances for trust building are actualized. The results suggest that the trust building systems may leave tourists in a vulnerable position.

Originalspråk	engelska
Titel på värdpublikation	Proceedings of the QUIS17 – The 17th International Research Symposium on Service Excellence in Management
Redaktörer	Bruce Tracey, Kristina Heinonen, Oscar Trull-Domínguez, Ángel Peiró-Signes
Förlag	Editorial Universitat Politècnica de València
Sidor	540-544
ISBN (elektroniskt)	978-84-1396-019-7
DOI	https://doi.org/10.4995/QUIS17.2022.15169
Status	Published - 2022 jan. 12
Evenemang	The 17th International research symposium on service excellence in management (QUIS17) - Polythecnic University of Valencia (UPV), Valencia, Spanien Varaktighet: 2022 jan. 12 → 2022 jan. 15 Konferensnummer: 17

Konferens

Konferens	The 17th International research symposium on service excellence in management (QUIS17)
Förkortad titel	QUIS
Land/Territorium	Spanien
Ort	Valencia
Period	2022/01/12 → 2022/01/15

Ämnesklassifikation (UKÄ)

Systemvetenskap, informationssystem och informatik med samhällsvetenskaplig inriktning

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10.4995/QUIS17.2022.15169Licens: CC BY-NC-SA

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Pumputis, A. (2022). Distrust and Suspicion on peer-to-peer platforms: How platform's affordances foster vulnerabilities of its users. I B. Tracey, K. Heinonen, O. Trull-Domínguez, & Á. Peiró-Signes (Red.), Proceedings of the QUIS17 – The 17th International Research Symposium on Service Excellence in Management (s. 540-544). Editorial Universitat Politècnica de València. https://doi.org/10.4995/QUIS17.2022.15169

Pumputis, Aurimas. / Distrust and Suspicion on peer-to-peer platforms : How platform's affordances foster vulnerabilities of its users. Proceedings of the QUIS17 – The 17th International Research Symposium on Service Excellence in Management. redaktör / Bruce Tracey ; Kristina Heinonen ; Oscar Trull-Domínguez ; Ángel Peiró-Signes. Editorial Universitat Politècnica de València, 2022. s. 540-544

@inproceedings{b2d920546a934b42964e526c001bf6ea,

title = "Distrust and Suspicion on peer-to-peer platforms: How platform's affordances foster vulnerabilities of its users",

abstract = "This study investigates building of trust between service providers and consumers on peer-to-peer tourist accommodation platforms by focusing on their affordances. Trust is necessary for peer-to-peer exchanges to happen. Platforms, as technological intermediaries afford specific actions that can result in trust, for example mutual consumer-provider reviews. Use of the same measures may imply suspicion towards the users{\textquoteright} misconduct. A qualitative research design is used to analyze how trust or distrust develops between users of Airbnb platform as its affordances for trust building are actualized. The results suggest that the trust building systems may leave tourists in a vulnerable position.",

keywords = "trust, platforms, tourism",

author = "Aurimas Pumputis",

year = "2022",

month = jan,

day = "12",

doi = "10.4995/QUIS17.2022.15169",

language = "English",

pages = "540--544",

editor = "Bruce Tracey and Heinonen, {Kristina } and Oscar Trull-Dom{\'i}nguez and Peir{\'o}-Signes, {{\'A}ngel }",

booktitle = "Proceedings of the QUIS17 – The 17th International Research Symposium on Service Excellence in Management",

publisher = "Editorial Universitat Polit{\`e}cnica de Val{\`e}ncia",

note = "The 17th International research symposium on service excellence in management (QUIS17) ; Conference date: 12-01-2022 Through 15-01-2022",

}

Pumputis, A 2022, Distrust and Suspicion on peer-to-peer platforms: How platform's affordances foster vulnerabilities of its users. i B Tracey, K Heinonen, O Trull-Domínguez & Á Peiró-Signes (red), Proceedings of the QUIS17 – The 17th International Research Symposium on Service Excellence in Management. Editorial Universitat Politècnica de València, s. 540-544, The 17th International research symposium on service excellence in management (QUIS17), Valencia, Spanien, 2022/01/12. https://doi.org/10.4995/QUIS17.2022.15169

Distrust and Suspicion on peer-to-peer platforms: How platform's affordances foster vulnerabilities of its users. / Pumputis, Aurimas.
Proceedings of the QUIS17 – The 17th International Research Symposium on Service Excellence in Management. red. / Bruce Tracey; Kristina Heinonen; Oscar Trull-Domínguez; Ángel Peiró-Signes. Editorial Universitat Politècnica de València, 2022. s. 540-544.

Forskningsoutput: Kapitel i bok/rapport/Conference proceeding › Konferenspaper i proceeding › Peer review

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T1 - Distrust and Suspicion on peer-to-peer platforms

T2 - The 17th International research symposium on service excellence in management (QUIS17)

AU - Pumputis, Aurimas

N1 - Conference code: 17

PY - 2022/1/12

Y1 - 2022/1/12

N2 - This study investigates building of trust between service providers and consumers on peer-to-peer tourist accommodation platforms by focusing on their affordances. Trust is necessary for peer-to-peer exchanges to happen. Platforms, as technological intermediaries afford specific actions that can result in trust, for example mutual consumer-provider reviews. Use of the same measures may imply suspicion towards the users’ misconduct. A qualitative research design is used to analyze how trust or distrust develops between users of Airbnb platform as its affordances for trust building are actualized. The results suggest that the trust building systems may leave tourists in a vulnerable position.

AB - This study investigates building of trust between service providers and consumers on peer-to-peer tourist accommodation platforms by focusing on their affordances. Trust is necessary for peer-to-peer exchanges to happen. Platforms, as technological intermediaries afford specific actions that can result in trust, for example mutual consumer-provider reviews. Use of the same measures may imply suspicion towards the users’ misconduct. A qualitative research design is used to analyze how trust or distrust develops between users of Airbnb platform as its affordances for trust building are actualized. The results suggest that the trust building systems may leave tourists in a vulnerable position.

KW - trust

KW - platforms

KW - tourism

U2 - 10.4995/QUIS17.2022.15169

DO - 10.4995/QUIS17.2022.15169

M3 - Paper in conference proceeding

SP - 540

EP - 544

BT - Proceedings of the QUIS17 – The 17th International Research Symposium on Service Excellence in Management

A2 - Tracey, Bruce

A2 - Heinonen, Kristina

A2 - Trull-Domínguez, Oscar

A2 - Peiró-Signes, Ángel

PB - Editorial Universitat Politècnica de València

Y2 - 12 January 2022 through 15 January 2022

ER -

Pumputis A. Distrust and Suspicion on peer-to-peer platforms: How platform's affordances foster vulnerabilities of its users. I Tracey B, Heinonen K, Trull-Domínguez O, Peiró-Signes Á, redaktörer, Proceedings of the QUIS17 – The 17th International Research Symposium on Service Excellence in Management. Editorial Universitat Politècnica de València. 2022. s. 540-544 doi: 10.4995/QUIS17.2022.15169

Distrust and Suspicion on peer-to-peer platforms: How platform's affordances foster vulnerabilities of its users

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