Encounters with Persons Who Frequently Use Psychiatric Emergency Services: Healthcare Professionals’ Views

Manuela Schmidt, Sigrid Stjernswärd, Pernilla Garmy, Ann-Christin Janlöv

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Sammanfattning

Encounters and interactions between healthcare professionals and patients are central in healthcare services and delivery. Encountering persons who frequently use psychiatric emergency services (PES), a complex patient group in a complex context, may be particularly challenging for healthcare professionals. The aim of the study was to explore healthcare professionals’ experiences
of such encounters. Data were collected via individual interviews (N = 19) and a focus group interview with healthcare professionals consisting of psychiatric nurses, assistant nurses, and physicians. The data were analyzed with qualitative content analysis. This study focused on the latent content of the interview data to gain a rich understanding of the professionals’ experiences of
the encounters. Two themes were identified: “Nurturing the encounter with oneself and colleagues for continuous, professional improvement” and “Striving for a meaningful connection with the patient”. The professionals experienced their encounters with persons who frequently use PES as caring, professional, and humane processes. Prerequisites to those encounters were knowing and
understanding oneself, having self‐acceptance and self‐compassion, and working within person‐centered cultures and care environments.
Originalspråkengelska
Artikelnummer1012
Sidor (från-till)1-17
Antal sidor17
TidskriftInternational Journal of Environmental Research and Public Health
Volym17
Nummer3
Tidigt onlinedatum2020
DOI
StatusPublished - 2020

Ämnesklassifikation (UKÄ)

  • Psykiatri
  • Hälso- och sjukvårdsorganisation, hälsopolitik och hälsoekonomi

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