Sustainable Value Co-Creation in Welfare Service Ecosystems: Transforming temporary collaboration projects into permanent resource integration

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Sammanfattning

The aim of this paper is to discuss the unexploited forces of user-orientation and shared responsibility to promote sustainable value co-creation during service innovation projects in welfare service ecosystems. The framework is based on the theoretical field of public service logic (PSL) and our thesis is that service innovation seriously requires a user-oriented approach, and that such an approach enables resource integration based on the service-user’s needs and lifeworld. In our findings, we identify prerequisites and opportunities of collaborative service innovation projects in order to transform these projects into sustainable resource integration once they have ended.
Originalspråkengelska
Titel på värdpublikationRe-imagining service to enhance human life and society
Undertitel på värdpublikationQUIS18 Proceedings, VinUniversity, Hanoi June 20-23,2023
RedaktörerKejia Hu, Jin Suk Park
UtgivningsortHanoi, Vietnam
FörlagVinUniversity
Sidor211–224
Antal sidor14
VolymQUIS18
ISBN (elektroniskt)979-889121868-0
StatusPublished - 2023 juni

Publikationsserier

NamnThe 18th International Research Symposium on Service Excellence in Management (QUIS18)

Ämnesklassifikation (UKÄ)

  • Studier av offentlig förvaltning

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