The Future of Consumption: How Technology, Sustainability and Wellbeing will Transform Retail and Customer Experience

Kristina Bäckström; Carys Egan-Wyer; Emma Samsioe

doi:10.1007/978-3-031-33246-3

The Future of Consumption: How Technology, Sustainability and Wellbeing will Transform Retail and Customer Experience

Kristina Bäckström (redaktör), Carys Egan-Wyer (redaktör), Emma Samsioe (redaktör)

Forskningsoutput: Bok/rapport › Antologi (redaktör) › Forskning › Peer review

Sammanfattning

This open access book presents three future consumption trends—technology, sustainability, and wellbeing—and discusses what impact those trends will have on the ways we shop.

What will be important to the consumers of the future? And how will their retail experiences look and feel? Will technology, sustainability, and wellbeing trends fundamentally change how we consume? And how should retail managers respond to these trends in order to provide the customer experiences of the future? Blending academic perspectives with reflections from innovative retailers, this book explores all these questions and more.

Essential reading for retail managers who want to know how future consumption trends will affect the industry, this book also benefits students and researchers of retail and consumption who want to better understand how these interdependent fields are linked.

Originalspråk	engelska
Förlag	Palgrave Macmillan
Antal sidor	383
ISBN (elektroniskt)	978-3-031-33246-3
ISBN (tryckt)	978-3-031-33245-6
DOI	https://doi.org/10.1007/978-3-031-33246-3
Status	Published - 2023 okt. 4

Ämnesklassifikation (UKÄ)

Företagsekonomi

FN:s Globala mål

Denna forskningsoutput relaterar till följande Globala mål

Tillgång till dokument

10.1007/978-3-031-33246-3Licens: CC BY

2 Kapitel samlingsverk

(When) Is it Worth Investing in the Personal Service Encounter?
Egan-Wyer, C., Valentin, S. & Parsmo, Å., 2023 okt. 5, The Future of Consumption: How Technology, Sustainability and Wellbeing will Transform Retail and Customer Experience. Bäckström, K., Egan-Wyer, C. & Samsioe, E. (red.). Palgrave Macmillan, s. 345–358
Forskningsoutput: Kapitel i bok/rapport/Conference proceeding › Kapitel samlingsverk › Forskning › Peer review

Öppen tillgång
Introduction: The Future of Consumption
Bäckström, K., Egan-Wyer, C. & Samsioe, E., 2023 okt., The Future of Consumption: How Technology, Sustainability and Wellbeing will Transform Retail and Customer Experience. Bäckström, K., Egan-Wyer, C. & Samsioe, E. (red.). Palgrave Macmillan, s. 1-17
Forskningsoutput: Kapitel i bok/rapport/Conference proceeding › Kapitel samlingsverk › Forskning

Öppen tillgång

1 Aktiva

Service Studies Consumption
Fuentes, C. (Forskare), Aronsson, B. (Forskare), Bäckström, K. (Forskare), Friberg, Å. (Forskare), Fuentes, M. (Forskare), Liu, R. (Forskare), Rehncrona, C. (Forskare), Samsioe, E. (Forskare), Spitzkat, A. (Forskare), Thufvesson, O. (Forskare), Tölg, R. (Forskare), Aslan, D. U. (Forskare), Bååth, J. (Forskare) & Persson, A. (Administratör)
2023/01/01 → …
Projekt: Övrigt

Citera det här

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The Future of Consumption: How Technology, Sustainability and Wellbeing will Transform Retail and Customer Experience

Sammanfattning

Ämnesklassifikation (UKÄ)

FN:s Globala mål

Tillgång till dokument

Fingeravtryck

Forskningsoutput

(When) Is it Worth Investing in the Personal Service Encounter?

Introduction: The Future of Consumption

Projekt

Service Studies Consumption

Citera det här