Understanding Library Users via Surveys and Other Methods—Best Practices for Evidence-Based Library Development

Håkan Carlsson, Tore Torngren

Forskningsoutput: TidskriftsbidragArtikel i vetenskaplig tidskriftPeer review

1 Citering (SciVal)

Sammanfattning

A survey was performed over all university libraries within the Association of European Research Libraries (LIBER) in order to study how different methods of user input are utilized. Libraries using analysis based on explorative methods - such as UX and process mapping - report significantly increased user knowledge and perceived well-function.
Over 3/4 of the respondents reported performing general user surveys. Surveys offer ease of collection, effectively gather researcher user group input and generate data suitable for communicating library value to stakeholders. However, it is resource-demanding to transfer findings into service changes, especially for smaller libraries, and results often support stepwise improvements rather than discovery of new services.
Originalspråkengelska
Sidor (från-till)925-944
Antal sidor20
TidskriftJournal of Library Administration
Volym60
Utgåva8
Tidigt onlinedatum2020 sep 22
DOI
StatusPublished - 2020 sep 22

Ämnesklassifikation (UKÄ)

  • Biblioteks- och informationsvetenskap

Nyckelord

  • Quality assessment
  • Academic libraries
  • user surveys
  • user knowledge
  • ethnographic methods
  • library development

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