Whose Relevance? Web Search Engines as Multi-sided Relevance Machines

This opinion piece takes Google’s response to the so-called COVID-19 infodemic, as a starting point to argue for the need to consider societal relevance as a complement to other types of relevance. The authors maintain that if information science wants to be a discipline at the forefront of research on relevance, search engines, and their use, then the information science research community needs to address itself to the challenges and conditions that commercial search engines create in. The article concludes with a tentative list of related research topics.