Wiki collaboration in organizations: an exploratory study

Osama Mansour, Mustafa Abu Salah, Linda Askenäs

Forskningsoutput: Kapitel i bok/rapport/Conference proceedingKonferenspaper i proceedingForskning

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Sammanfattning

The use of social media technologies in organizations has introduced novel ways of collaboration, communication, and knowledge sharing. In this respect, the present study is concerned with examining the use of one type of social media, the wiki technology, by members of several professional communities of practice to collaborate and share knowledge with each other. As such, it seeks to identify and understand the factors that influence their use of the wiki at a large multinational organization. To this end we used an interpretive exploratory case study which included 12 in-depth interviews with senior employees and managers as primary sources of data. Additional data was obtained during two field visits at the organization through observation of the wiki, field notes, and organizational documents. The study concludes with rich insights into the dual impact of the openness of wiki collaboration as well as the manner and value of using the wiki for knowledge collaboration and sharing at the workplace.
Originalspråkengelska
Titel på gästpublikationECIS 2011 Proceedings
FörlagAssociation for Information Systems
StatusPublished - 2011
Externt publiceradJa
Evenemang19th European Conference in Information Systems - Helsinki, Finland
Varaktighet: 2011 jun 92011 jun 11

Konferens

Konferens19th European Conference in Information Systems
Land/TerritoriumFinland
OrtHelsinki
Period2011/06/092011/06/11

Ämnesklassifikation (UKÄ)

  • Kommunikationsvetenskap
  • Systemvetenskap, informationssystem och informatik med samhällsvetenskaplig inriktning

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